Refund policy
Right of Withdrawal and Returns
Right of Withdrawal Period
- Private customers: You have a 14-day right of withdrawal when shopping with us. The withdrawal period runs from the day you receive the item. This right is granted under the Norwegian Right of Withdrawal Act (angrerettloven).
- Business customers: The Right of Withdrawal Act applies only to consumer purchases and does not apply to business-to-business transactions. Purchases made by business customers are instead governed by the Norwegian Sale of Goods Act (kjøpsloven).
Starting a Return
- Private customers: Please contact our returns team at [loading…] to receive a return label before sending anything back.
- Business customers: Not applicable. See "Damages, Defects and Complaints" below.
Return Fees
- Private customers: A return fee of NOK 49 applies.
- Business customers: A fee of NOK 250 applies for returned or uncollected shipments resulting from incorrect address or contact information provided by the customer.
Refund Method and Timing
- Private customers: The amount you paid for the item will be refunded within 14 days of us receiving your return. If you paid via invoice or instalments, the refund will be issued to your Klarna account. All refunds are processed via Klarna or Vipps depending on your original payment method. Shipping costs are not refunded.
- Business customers: Not applicable, unless agreed otherwise as part of a resolved complaint.
Condition of Returned Items
- Private customers: Items must be unused and in the same condition and quantity as when purchased. The outer box and individual flow-wrap packaging must be unbroken and undamaged. For food safety reasons, the right of withdrawal cannot be exercised on opened or damaged packaging.
- Business customers: Not applicable.
Withdrawal Form
- Private customers: In accordance with the Right of Withdrawal Act, you are entitled to receive a standard withdrawal form. The official form is issued by the Norwegian Consumer Authority (Forbrukertilsynet). To request a copy, contact our team at [loading…].
- Business customers: Not applicable.
Damages, Defects and Complaints
- Private customers: Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.
- Business customers: Under the Sale of Goods Act (kjøpsloven), business customers must inspect goods upon receipt and notify us of any defects or discrepancies within 8 days of delivery. Complaints should be sent to our complaints team at [loading…].