Terms of service
Last updated: July 20, 2026
Overview
Welcome to My Goodness. The terms "we", "us", and "our" refer to MY GOODNESS NORGE AS (trading as My Goodness), a Norwegian private limited company (org.nr. 936 993 192). My Goodness operates the online store at eatmygoodness.com and related services (the "Services"), powered by Shopify.
These Terms of Service ("Terms"), together with our Privacy Policy and any other policies referenced herein, govern your use of the Services and your purchases from us. Please read them carefully.
By visiting, interacting with, or using the Services, you agree to be bound by these Terms. If you do not agree, you should not use or access the Services.
Who These Terms Apply To
These Terms apply to two categories of customers:
- Consumers (B2C) — private individuals purchasing goods for personal or household use. Consumer purchases are governed by the Norwegian Consumer Purchases Act (forbrukerkjøpsloven) and the Right of Withdrawal Act (angrerettloven). These Acts grant you rights that cannot be waived by contract, and nothing in these Terms limits those rights.
- Business Customers (B2B) — companies, sole traders, and other legal entities purchasing goods for commercial purposes. Business purchases are governed by the Norwegian Sale of Goods Act (kjøpsloven) unless otherwise agreed in writing.
Where these Terms differ between the two groups, sections are clearly marked [Consumer] or [Business Customer]. Unmarked sections apply to both.
Section 1 — Access and Account
To use the Services you must be at least 18 years of age, or the age of majority in your jurisdiction if higher. By using the Services you confirm that you meet this requirement.
To place an order you may be asked to provide information including your name, email address, billing, payment, and shipping details. You represent and warrant that all information you provide is accurate, current, and complete, and that you have all rights necessary to provide it.
You are solely responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign, or license your account to any other person.
[Business Customers] If you are registering on behalf of a company, you represent and warrant that you have authority to bind that company to these Terms.
Section 2 — Our Products
We have made every effort to accurately represent our products in our online store. However, colours and product appearance may differ from how they appear on your screen due to your device type and settings.
Product descriptions are subject to change at any time at our sole discretion. We reserve the right to discontinue any product or limit quantities available to any person or region.
[Consumers] Your statutory rights under the Consumer Purchases Act regarding defects and non-conformity are not affected by the above.
Section 3 — Orders
When you place an order, you are making an offer to purchase. My Goodness reserves the right to accept or decline any order at its discretion. Your order is not accepted until we confirm acceptance. We must receive and process your payment before your order is accepted.
In the event that we do not accept, modify, or cancel an order, we will notify you using the contact details provided at checkout.
[Consumers] Returns and refunds are governed by our Return and Refund Policy and the Right of Withdrawal Act. Your statutory right of withdrawal is 14 days from receipt of goods and cannot be waived.
[Business Customers] Purchases are made for commercial purposes. Returns and defect claims are governed by Section 10 below and the Sale of Goods Act. The Right of Withdrawal Act does not apply to business purchases.
Section 4 — Prices and VAT
[Consumers] All prices shown in the online store are inclusive of Norwegian value-added tax (MVA) at the applicable rate. My Goodness products are classified as foodstuffs and are subject to the reduced Norwegian VAT rate of 15%, in accordance with the VAT Act (merverdiavgiftsloven). Shipping costs, where applicable, are displayed separately at checkout. Prices are subject to change without notice; the price charged will be the price in effect at the time your order is placed, as confirmed in your order confirmation email.
[Business Customers] Prices shown in the wholesale portal are exclusive of VAT. VAT will be applied at the applicable rate unless you hold a valid Norwegian VAT registration number (MVA-nummer), in which case reverse charge or exemption may apply as agreed. Wholesale prices and terms are subject to the pricing agreed at account setup.
You agree to provide accurate and complete payment information. You represent that you are authorised to use the payment method provided, and that charges incurred will be honoured.
Section 5 — Payment
We accept payment via Klarna and Vipps. By completing a purchase, you agree to the payment terms of the relevant payment provider.
[Business Customers] Net payment terms, where agreed at account setup, apply to eligible business accounts. Invoices are due within the agreed period. We reserve the right to charge statutory interest on overdue amounts in accordance with the Act on Interest on Overdue Payments (forsinkelsesrenteloven).
Section 6 — Shipping and Delivery
We ship using PostNord. All shipments include standard PostNord carrier insurance. Delivery times are estimates only and are not guaranteed. We are not liable for delays caused by PostNord, force majeure, or other circumstances beyond our reasonable control.
[Consumers] In accordance with the Consumer Purchases Act (forbrukerkjøpsloven § 14), risk of loss or damage to goods passes to you upon actual physical delivery of the goods to you or a person designated by you at the agreed delivery address. If delivery fails due to circumstances within our control, risk does not pass until delivery is completed.
[Business Customers] In accordance with the Sale of Goods Act (kjøpsloven § 13), risk of loss or damage passes to you when the goods are handed over to PostNord or another agreed carrier at our dispatch point. You are responsible for inspecting goods upon receipt and notifying us of any visible damage or discrepancy within 8 days of delivery, as set out in Section 10.
For full details on shipping methods, costs, and delivery times, see our Shipping and Delivery Policy.
Section 7 — Right of Withdrawal
[Consumers only — this section does not apply to Business Customers]
You have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason, in accordance with the Right of Withdrawal Act (angrerettloven).
To exercise your right of withdrawal, you must notify us before the 14-day period expires. For full details on how to return goods, conditions of return, refund timing, and fees, please see our Return and Refund Policy.
Please note: the right of withdrawal cannot be exercised on goods that have been opened or where the packaging has been broken, for food safety reasons.
Section 8 — Intellectual Property
All content on the Services — including trademarks, brand names, text, images, graphics, photography, video, audio, and the design and arrangement thereof — is owned by MY GOODNESS NORGE AS or its licensors and is protected under Norwegian and international copyright and intellectual property law.
These Terms permit you to use the Services for lawful purposes only. You may not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit any material from the Services without our prior written consent.
The "My Goodness" name, logo, and product names are trademarks of MY GOODNESS NORGE AS. Shopify's name, logo, and marks are trademarks of Shopify Inc. All other marks belong to their respective owners.
Section 9 — Optional Tools and Third-Party Links
The Services may provide access to optional tools offered by third parties, which we do not monitor or control. Such tools are provided "as is" without warranties of any kind. Your use of optional third-party tools is at your own risk.
The Services may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of any linked site. Accessing third-party sites is at your own risk.
Section 10 — Defects and Complaints
[Consumers] Please inspect your order upon receipt. If any item is defective, damaged, or incorrect, contact us as soon as possible after discovery. Under the Consumer Purchases Act, you have the right to have defects remedied, receive a replacement, receive a price reduction, or cancel the purchase, depending on the circumstances. Contact us at [loading…] with your order number and a description of the issue.
[Business Customers] You must inspect goods upon receipt and notify us in writing of any defects, damage, or discrepancies within 8 days of delivery, in accordance with the Sale of Goods Act. Complaints received after this period may not be accepted. Send complaints to [loading…] with your order number, a description of the defect, and photographic evidence where applicable.
Section 11 — Relationship with Shopify
My Goodness is powered by Shopify, which enables us to provide the Services to you. All sales and purchases are made directly with My Goodness. By using the Services, you acknowledge that Shopify is not responsible for any aspect of sales between you and My Goodness, including any injury, damage, or loss resulting from purchased products or services. You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with My Goodness.
Section 12 — Privacy Policy
All personal information we collect through the Services is subject to our Privacy Policy. Certain personal information may also be subject to Shopify's Privacy Policy. By using the Services, you confirm that you have read and understood these policies.
Section 13 — Feedback and Reviews
If you submit ideas, suggestions, feedback, or reviews ("Feedback"), you grant us a perpetual, worldwide, royalty-free licence to use, reproduce, modify, publish, and distribute such Feedback for any purpose, including to operate and improve the Services.
You represent that you own or have all necessary rights to any Feedback you submit, and that it does not violate any third-party rights or applicable law. We are under no obligation to maintain Feedback in confidence, pay compensation for it, or respond to it.
Section 14 — Errors, Inaccuracies and Omissions
Occasionally the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, or availability. We reserve the right to correct such errors and update information at any time without prior notice.
[Consumers] If a pricing error results in you being charged more than the price shown at the time of your order, we will contact you and offer you the option to proceed at the correct price or cancel your order.
Section 15 — Prohibited Uses
You may use the Services for lawful purposes only. You may not use the Services:
- For any unlawful, fraudulent, or malicious purpose;
- To violate any applicable Norwegian, EEA, or international law or regulation;
- To infringe upon our intellectual property rights or those of any third party;
- To transmit unsolicited commercial communications (spam);
- To impersonate any person or entity;
- To collect or harvest personal data about other users;
- To upload or transmit viruses or other malicious code;
- To reproduce, resell, or exploit any portion of the Services without our written consent;
- To use automated tools, bots, scrapers, or AI agents to access the Services without our prior written consent — see Section 16.
We reserve the right to suspend or terminate your account at any time without notice if we determine you have violated these Terms.
Section 16 — Automated Agents
This section applies if you deploy any software or service that takes autonomous or semi-autonomous action on behalf of a person or entity to access, use, or interact with the Services ("Agent").
No Agent may access the Services unless it: (i) identifies itself as an Agent in all HTTP/HTTPS requests via the user agent string ("Agent/[agent name]"); (ii) does not mimic human behaviour or circumvent CAPTCHAs; (iii) responds truthfully if asked whether interactions are from a human or computer; and (iv) complies with any access restrictions we impose.
We may limit or block Agent access by technical means at any time.
Section 17 — Disclaimer of Warranties
Except as expressly stated by My Goodness, the Services and all products are provided "as is" and "as available" without warranties of any kind, express or implied.
[Consumers] Nothing in this section limits or excludes any mandatory rights you have under the Consumer Purchases Act or other applicable Norwegian consumer protection legislation. Your statutory rights are not affected.
Section 18 — Limitation of Liability
To the fullest extent permitted by applicable law, My Goodness and its partners, directors, employees, affiliates, agents, and service providers shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of the Services or products purchased through the Services.
[Consumers] Norwegian consumer law may grant you rights that limit or override the above. Nothing in these Terms excludes or limits liability for death, personal injury, or fraud, or any other liability that cannot be excluded under Norwegian law.
[Business Customers] Our total aggregate liability to you in connection with any order shall not exceed the value of that order.
Section 19 — Indemnification
You agree to indemnify and hold harmless My Goodness, Shopify, and their respective affiliates, officers, directors, employees, and service providers from any losses, damages, liabilities, or claims — including reasonable legal fees — arising from: (1) your breach of these Terms; (2) your violation of any applicable law or third-party rights; or (3) your access to and use of the Services.
Section 20 — Termination
We may terminate this agreement or your access to the Services at any time without notice. You will remain liable for all amounts due up to and including the date of termination. Sections 8, 13, 17, 18, 19, 21, and 22 survive termination.
Section 21 — Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with Norwegian law.
[Consumers] As a consumer, you may bring any dispute before Oslo District Court (Oslo tingrett) or the courts of your place of domicile in Norway. You also have the right to seek assistance from or bring a complaint to the Norwegian Consumer Council (Forbrukerrådet) or the Norwegian Consumer Authority (Forbrukertilsynet). You may also use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
[Business Customers] Any dispute arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of Oslo District Court (Oslo tingrett).
Section 22 — Severability
If any provision of these Terms is held to be unlawful, void, or unenforceable, that provision shall be enforced to the maximum extent permitted by law and the remainder of these Terms shall continue in full force and effect.
Section 23 — Waiver and Entire Agreement
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and My Goodness with respect to the Services and supersede all prior agreements and communications.
Section 24 — Assignment
You may not transfer or assign these Terms or any of your rights or obligations under them without our prior written consent. We may transfer, assign, or delegate these Terms and our rights and obligations without your consent.
Section 25 — Changes to These Terms
We reserve the right to update or change these Terms at any time. The current version is always available on this page. We will notify you of material changes in accordance with applicable law. Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms.
Section 26 — Contact
Questions about these Terms of Service should be directed to:
MY GOODNESS NORGE AS (trading as My Goodness)Landingsveien 132, 0767 Oslo, Norway
Org.nr.: 936 993 192 | VAT: NO 936 993 192 MVA
Email: [loading…]
Phone: +47 99 69 86 84